Returns & Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancel your order

Please contact us before the order is shipped, and we will cancel the order for you and refund the full money to your account.

If your order has shipped, please contact us. And your order refund will be deducted the courier fee, return fee and restocking fee.  Thank you for your understanding.

We will calculate the following fees and deduct them from your refund.
The fees we charge are as follows:
Restocking fee + courier fee and return fee for order canceled after shipment

Damages and issues

Please provide photos of the damaged package, including the label on the box/bag. Secondly, please provide pictures of the damaged product. We will check the damage and deal with it according to the damage. Thank you for your cooperation.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hatsgirl@hotmail.com.