Do you do samples?
As we have low minimum order quantities we do not do samples. We do have sinamay shade cards available here
Can I edit or add to my existing order?
Although we do try to accommodate add-ins where we can, this is not always possible. Adding into your order will also delay dispatch so it’s best thoroughly finalise your order before checking out.
How long will it take to get my order?
Orders are posted out weekdays from china,our warehouse need 2-3 working days to prepare for your orders.About 8-10 working days you can get your order.
Up to date information and guidance on delivery can be seen on our Delivery & Returns page.
What happens if an item I have ordered is out of stock?
On the odd occasion an item that is ordered is out of stock, we will email you directly with an alternative item or offer a refund for the product.
Can I return any unused items for a refund?
Yes! Items can be returned within 14 days from date of delivery. For more information on returns visit our Delivery & Returns page.
Do you do teach millinery classes?
Occasionally we take part in one-off events – see what’s on here.
I have never made hats before, can you help?
Check out our free online tutorials here or our YouTube channel here.
Are your products colourfast?
The majority of our products are not designed to be submerged in water and are not colourfast. Need a colourfast product? Get in touch and we would be happy to advise you.